Items are sold and delivered within New Zealand only, and are dispatched from our warehouse in Auckland, New Zealand.
For in-stock items:
- orders received before 11am are dispatched the same day;
- orders received after 11am are dispatched the next working day.
For back-order items, orders are dispatched once they become available.
Deliveries are made using PBT Couriers or NZ Post Couriers, and take around 2 days in the North Island or 3-4 days in the South Island.
Orders are not picked or sent over weekends.
Delivery is free for all orders.
Product Returns Policy
If there is a concern with an order please contact us. If the concern cannot be resolved over the phone, and an item should be returned, then:
- You will be provided with a returns number.
- Return the product in full original packaging with a note detailing the issue, along with full contact details and a contact name, to our Auckland Service Centre at:
Unit 1, 6 Airborne Road
Please note the customer is responsible for paying to return an item to our service department in Auckland.
Our service centre is not open to walk-in traffic.
All products are warranted to be free from defects in materials and workmanship for a period of one year from the date of purchase as shown on the proof of purchase. If your product is repaired it will have a six month warranty from the repair date.
If there is a discrepancy between the warranty information on this page and the length of warranty or terms stated on the warranty card or in the instruction manual included with the product then the information on this website is valid.
The warranty applies only when the product is used as intended and under normal conditions. The warranty does not apply when damage is caused by wear and tear, accidents, corrosive substances, water, misuse, neglect, or where the battery life runs out. In all cases the warranty is limited to the value of the product. This does not affect your statutory rights.
If you need to make a warranty claim, please contact us.